KYC Process at Baji

The KYC (Know Your Customer) process is a requirement for users who reach a certain level of financial activity on the Baji platform. It ensures the security and integrity of transactions and prevents fraudulent activities. The KYC process is mandatory when a user’s total lifetime deposits exceed 250,000 BDT or when a withdrawal request is made.

This requirement is essential for safe play on the Baji Live platform.

KYC Policy Overview

When users make an aggregate total of deposits over 250,000 BDT or initiate a withdrawal request, they must complete the full KYC process to continue using the platform. The process involves submitting specific identification documents for verification.

  1. Proof of Identity: Users must upload a government-issued photo ID. In some cases, both the front and back of the ID may be required. The name on the ID must match the name in the user account, and the document must not expire within the next 3 months.
  2. Selfie with ID: A selfie of the user holding their ID document must also be uploaded. This ensures that the person submitting the ID is the same individual as in the photo.
  3. Proof of Residence: A bank statement or utility bill showing the user’s address is required. The document must be from the last 3 months and match the user’s name on the ID.

Once the documents are uploaded, the user will receive a “Temporarily Approved” status. The KYC team will then review the documents within 24 hours and notify the user about the outcome, which could be one of the following:

  • Approval: KYC is successfully completed;
  • Rejection: The documents do not meet the required standards;
  • More Information Needed: If the submitted documents are not clear or need additional details.

What Happens During “Temporarily Approved” Status

Once in the “Temporarily Approved” status, users can continue to use the platform normally, but there are certain restrictions:

  • They can deposit up to 62,000 BDT in total;
  • They cannot complete any withdrawals.

KYC Process Guidelines

The Know Your Customer (KYC) process at Baji requires users to submit specific documents to verify their identity, address, and activity on the platform. Below are the key guidelines and requirements for the KYC process.

1. Proof of Identity

To verify your identity, you must provide a government-issued photo ID. Ensure the following criteria are met:

  • Signature: The ID should have a visible signature;
  • Country Restrictions: The ID must not be from restricted countries such as the USA, France, Netherlands, UK, Australia, Spain, and others;
  • Name Match: The full name on the ID must match the name in your account;
  • Validity: The document should not expire in the next three months;
  • Age: You must be over 18 years of age.

2. Proof of Residence

For proof of residence, a recent bank statement or utility bill is required. The following conditions must be fulfilled:

  • Country Restrictions: The document should not be from restricted countries (USA, France, Netherlands, UK, Spain, etc.);
  • Name Match: The full name on the document must match the name on your ID;
  • Date of Issue: The document should be issued within the last three months.

3. Selfie With ID

A selfie of you holding the ID is required to confirm your identity. Make sure the following conditions are met:

  • Same Person: The person in the selfie should match the ID holder;
  • Document Match: Ensure that the ID in the selfie matches the ID submitted for verification. The ID number should also match.

Key Points on the KYC Process and AML Rules

When a customer completes the KYC process, the platform checks all the details to maintain security. If the KYC process does not pass, the reason will be noted. A support ticket will be created. The customer will receive a notification with the reason and ticket number. Once all documents are verified, the account will be approved.

To follow Anti-Money Laundering (AML) rules, the platform has extra checks based on the KYC status:

For Users Who Have Not Completed KYC:

  • Customers cannot deposit or withdraw funds until the process is finished.

For Users Who Have Completed KYC:

  • Deposit Limit: There is a limit of 250,000 BDT per deposit;
  • Withdrawal Check: Before a withdrawal is processed, the platform will perform a detailed check, both automatically and manually, to confirm the legitimacy of the transaction;
  • Fund Transfers: Customers cannot transfer money directly to other users. All funds must go through the platform.

These rules help to verify users and make sure all transactions are safe and compliant.

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