Privacy Policy Overview
At Baji, we prioritize the privacy of our customers. We are committed to protecting personal information and being transparent about how we use it. This Privacy Policy explains how Baji collects, stores, and uses personal data when you use our services. By accessing or using our website, you agree to the terms of this policy. If you disagree, please refrain from using our platform.
Control of Your Personal Information
Baji, along with our subsidiaries and affiliates, controls how your personal data is collected and used. We act as the “data controller” under European data protection laws.
Contact for Data Protection Concerns
For any concerns about how we handle your personal information, you can contact our Data Protection Officer at [email protected].
Information We Collect
Personal Information
When you use our platform, we collect personal data such as:
- Full name;
- Email address;
- Phone number;
- Residential and billing address;
- Identification documents;
- Transaction history;
- Payment details (e.g., credit/debit card);
- Proof of address.
This data helps us provide services, process payments, and ensure legal compliance. It is used internally and never shared with third parties unless specified in this policy.
Telephone Calls
Customer service calls are recorded for training and security purposes.
Non-Personal Data
We collect non-personal data to monitor website traffic, improve our platform, and ensure smooth operation. This includes:
- IP address;
- Time and date of access;
- Web page visited;
- Browser and device type.
How We Use Your Personal Information
Baji uses your data for several purposes:
- To provide the services you’ve requested;
- To comply with legal obligations;
- To monitor website performance;
- For marketing communications (with your consent).
Providing Services
We use your data to manage your account, process payments, and offer customer support. We may share information with external partners to provide these services.
Monitoring Performance
We use cookies and traffic data to improve website performance. This is done in our legitimate interest to offer better services.
Marketing Communications
If you have consented, we may send you promotional emails or messages. You can opt out at any time.
Your Rights
You have certain rights regarding your personal data:
- Right to Rectification: Correct any inaccurate or outdated information;
- Right to Access: Request a copy of the data we hold about you;
- Right to Erasure: Request deletion of your data in certain circumstances.
If you want to exercise any of these rights, contact us via live chat or email at [email protected].
Sharing Your Information
We may share your data in the following situations:
- To comply with legal obligations;
- To enforce our terms and conditions;
- For fraud prevention or investigation of illegal activities;
- To protect our rights, property, or safety.
We may also transfer data to third-party providers to help deliver our services.
Security of Your Data
We take security seriously. Your data is stored in a protected database, encrypted and behind strong firewalls. We follow industry-standard security practices to safeguard your information.
Data Retention
We keep personal data for as long as necessary to fulfill legal and business purposes. Once no longer needed, we securely delete or destroy your data.
Third-Party Links
Our website may contain links to third-party websites. These sites are not covered by our Privacy Policy. We are not responsible for their privacy practices.
Analytics
Baji uses Google Analytics to monitor website traffic and improve services. This includes collecting cookies and usage data.
Disclaimer
Our services are provided “as-is” and “as-available.” We cannot guarantee error-free performance regarding privacy or data security. We are not liable for indirect damages resulting from data privacy issues.
Changes to the Privacy Policy
We may update this policy occasionally. If any significant changes are made, we will notify you in advance via email or website notice. If you don’t accept the changes, we may need to suspend or terminate some of our services.
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Social Features
If you use social features (e.g., chat rooms), Baji may store or process this data.