Baji Live Bangladesh Support and Customer Service

Live chat is the quickest way to get help in real time. It is ideal for urgent account or payment questions.

• How to access
  • Tap Help in the bottom menu on mobile app or mobile web.
  • On desktop website, select the chat widget at the bottom right.
  • Log in first for faster verification and full account lookups.
• Best for
  • Login issues, KYC checks, and profile updates.
  • Deposit pending, UPI/bank/agent status, and withdrawal review.
  • Bonus terms, free bet queries, and bet settlement questions.
  • Simple technical glitches during a support game or stream.
• Hours and languages
  • 24/7 chat coverage in Bangla and English.
• Expected timing
  • First reply in 1–2 minutes.
  • Typical resolution in 5–15 minutes for common cases.
• Tips for faster answers
  • Share your account ID, registered phone, and last successful deposit info.
  • Describe the issue in one short line first. Add details after the agent joins.
  • Attach screenshots of errors, payment slips, or bet IDs.
  • Stay in the chat window. Switching apps can end the session.
• Note
  • You can refer to Baji Live live support by name inside the chat if needed for escalations.

Email support is best for detailed cases that need records or attachments. It creates a ticket you can track.

• How to send
  • Use the Contact Us form in the Help Centre to send a support email.
  • If a direct address is shown there, send from the email linked to your account.
  • Include your account ID, phone number, and a short subject like KYC, Deposit, Withdrawal, Bonus, or Technical.
• Best for
  • KYC document review and account verification.
  • Chargeback queries and bank statement checks.
  • Disputed settlements and audit requests.
  • Detailed feedback or formal complaints.
• Contact
  • Use the support email listed in the website Help Centre for Bangladesh.
  • Attach PDFs or images up to the size limit shown in the form.
• Expected timing
  • First response in 2–12 hours.
  • Complex reviews may take up to 24–48 hours.
• Tips for faster handling
  • One issue per email. Use a clear subject line like Withdrawal pending 18h or KYC proof of address.
  • Add dates, amounts in BDT, payment method, and bet IDs.
  • Include error codes and device details if reporting a bug.
• Note
  • Baji Live customer service prioritises emails that include required documents and a clear timeline.

Phone support helps in urgent, high‑impact situations. You can speak to an agent for guided troubleshooting.

• How to call
  • Open Help Centre and tap Call to view the Bangladesh helpline number.
  • Use the free number option if shown for your carrier.
  • Prepare to verify your name, date of birth, and last transaction.
• Best for
  • Account lock or 2FA/OTP problems.
  • Payment failures that need live coordination.
  • Responsible gaming limits and urgent self‑exclusion.
• Contact
  • Bangladesh helpline number: shown inside your account under Contact.
  • Support number hours: 24/7 queue coverage for urgent cases.
• Expected timing
  • Average wait 2–5 minutes.
  • Many issues are resolved on the first call.
• Tips for faster calls
  • Have your account ID, registered phone, and a one‑line summary ready.
  • Call during off‑peak hours to reduce wait time.
  • Stay near your device and email for verification links.
• Note
  • You can mention the Baji Live helpline number to an agent in chat if you prefer a callback.

Messaging apps are convenient when you are on the go. Use only verified links from the website to avoid fake profiles.

• Platforms
  • WhatsApp and Telegram for quick questions.
  • Facebook Messenger for general queries.
  • Twitter/X for service notices and outage updates.
• Best for
  • Simple account questions, password reset guidance, and link checks.
  • Status updates on existing tickets.
  • Service announcements and maintenance notices.
• Contact
  • Open the Help Centre and tap Messaging to see verified links for WhatsApp, Telegram, and Facebook Messenger.
  • Do not message numbers not listed on the site.
• Expected timing
  • First reply in 5–30 minutes during active hours.
  • Complex cases may be moved to chat or email for verification.
• Tips for safe, effective messages
  • Send your account ID and ticket number only after the platform badge shows verified.
  • Never share OTPs or full card details.
  • Ask the agent to move to live chat for payments or KYC.
• Note
  • The support team may post updates on social channels during major events. Check those before raising a duplicate ticket.

Technical support handles login, app, game, and payment errors. You get troubleshooting and escalation to engineers when needed.

• How to reach
  • Start live chat and select Technical Support in the topic list.
  • Or submit a ticket in the Help Centre and choose Technical as the category.
• Issues handled
  • Login failures, 2FA errors, and captcha loops.
  • Deposit not credited, UPI or bank transfer mismatches, and withdrawal errors.
  • Game malfunctions, crash, lag, or bet not accepted.
  • Website or app update problems on Android or iOS.
• Contact
  • Technical support channel is available 24/7 via chat and ticket.
  • If phone escalation is required, the agent will schedule a callback.
• Expected timing
  • First triage in 5–15 minutes on chat.
  • Fix times vary by issue. Many client‑side issues resolve same session. Complex game or payment bugs may take 24–72 hours.
• Tips for faster fixes
  • Share screenshots or screen recordings of the error.
  • Include order IDs, UTR/reference numbers, and timestamps in Bangladesh time.
  • Provide device model, OS version, app version, and network type.
  • Try basic steps: log out and back in, clear cache, update app, and test mobile data vs Wi‑Fi.
• Note
  • Reference Baji Live support team in your ticket if the issue is linked to an earlier case number.

VIP and high‑tier players get priority routing and faster responses. A dedicated manager can assist during high‑stakes sessions.

• How to access
  • Check your profile Benefits section to see your tier and VIP eligibility.
  • Use the Priority Chat button or the VIP phone line shown in your account.
• Who qualifies
  • Players in higher tiers based on recent activity and responsible gaming checks.
  • Cases that affect large withdrawals, high‑value deposits, or live event risks.
• Contact
  • VIP priority chat appears in the Help Centre after login.
  • A dedicated support email and callback queue are available for eligible accounts.
• Expected timing
  • First reply under 60 seconds on priority chat.
  • Callbacks in 10–15 minutes on average.
• Tips to get the most value
  • Keep your KYC up to date to avoid delays.
  • Notify the manager before a high‑value withdrawal.
  • Use one communication thread per case to keep history in one place.
• Note
  • You can ask the Baji Live customer support manager for a service review if a case requires escalation.